frequently asked Questions

Please contact our customer service to find out when the item will be available again. We will be happy to inform you as soon as the item is available in the shop again.

The size given refers to the nativity scene series or a standing figure from the nativity scene series. Animals, bent people and children are often smaller than the size given. For example, in a nativity scene series of 10cm, St. Mary is only about 7cm high, as she is proportional to the 10cm high St. Joseph.

The size indicated for the nativity stables refers to the size of the standing figure, which proportionally fits best into the nativity stable.

All nativity figures in our shop are made of wood.

All nativity stables are made of wood and other natural materials, such as straw or hay.

The production of wooden nativity figures is a fascinating process that combines centuries-old craftsmanship and creative techniques. From the sketch to the finishing, each of our figures goes through several steps in South Tyrol.

All our nativity figures are carved from wood and hand-painted in South Tyrol, Italy.

The figures available from Akantus are traditional nativity series from South Tyrol, which will continue to be available in the coming years and can be expanded.

No, the moss is not included in the delivery and is only used for product presentation.

In addition to nativity figures, a nativity scene traditionally contains other accessories such as a fountain, a fireplace or a bench. You can find more nativity accessories here: https://akantus-krippen.de/collections/krippenzubehoer

Yes, in order for the figures ordered to fit together optimally in proportion, all figures must be ordered in the same nativity scene size. This is because the size given refers to the nativity scene series or a standing figure from the nativity scene series. Animals, bent people and children are often smaller than the given size.

As soon as the order has been shipped, a shipping confirmation with a link to track the shipment will be sent by email.

Shipping is free within Germany for orders over 30€. For orders under 100€, shipping costs are 4.30€.

Outside Germany and within the EU, shipping costs are 13.99€. In the US 19,99$

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

Akantus delivers to all countries within the EU and the US.

Our nativity figures are shipped in sustainable packaging with DHL from Germany.

The nativity figures are available and deliverable all year round.

To return an item, Akantus
by means of a clear statement (e.g. an email) about the decision to withdraw from the contract. You can use the attached sample withdrawal form for this purpose.

In the event of a return, the refund will be made immediately and within fourteen days after receipt and inspection of the goods using the payment method used for the order.

The ordered items can be returned within fourteen days.

The customer bears the costs of return shipping.

The following payment methods are offered as standard:

PayPal, credit card, SOFORT transfer, Klarna (invoice).

Please send us an email with the order number as soon as possible to: info@akantus.eu.

We will then check whether your order has already been shipped or whether it can still be changed/cancelled.

If there was a misdelivery, we apologize for this.

Please send us a picture and the order number of the incorrectly delivered goods to: info@akantus.eu

We will then send you the correct item free of charge.

If there was a misdelivery, we apologize for this.

Please send us a picture and the order number of the delivered goods to: info@akantus.eu

We will then send you the correct item free of charge.

If an item was damaged during delivery, we apologize for this.

Please send us a picture of the defective item and the order number to: info@akantus.eu

We will then send you the correct item free of charge.

No, discount codes cannot usually be combined with one another.

When checking out you have the option to apply a discount code or gift voucher.

If you have any questions, feedback or other concerns, please contact our customer service by email (info@akantus.eu) or phone (07393/917155).

We would be happy to welcome you to our store during opening hours to collect your ordered goods. Please let us know in advance by phone or email.

We would be happy to welcome you in our store during opening hours to advise you personally about our products.

Your voucher should already be on its way to your mailbox. Shipping can sometimes take some time. Please make sure to check your junk/spam inbox and check whether the email address has been confirmed.
If you have any further problems, please contact our customer service: info@akantus.eu.